退款政策

Returns and Refunds

For ordinary products, you may request a return within 14 days after receiving your order. For change-of-mind returns, items must be unused and in their original packaging.

How to request a return
Email 8l88@88.com with your order number and the items you wish to return. Please contact us before sending anything back so we can confirm the return instructions and address. Our business address is not a confirmed return address.

Return shipping
For returns that are not caused by a product quality issue, the customer is responsible for return shipping costs.

Damaged, incorrect or faulty items
Please contact us with your order number and photos of the issue so we can help resolve it. This policy does not limit your applicable consumer rights.

Refunds
After receiving and inspecting a return, we will notify you of the refund decision. Approved refunds are issued to the original payment method and reflect the amount actually paid for the returned items after discounts. Your payment provider may require additional processing time.

Mystery Keycap

Each Mystery box contains a random store product. For non-quality change-of-mind requests, we cannot accept returns except where required by applicable law. If your item arrives damaged or defective, contact us within 14 days so we can help resolve it. Your statutory cancellation rights and remedies for faulty or misdescribed goods are unaffected.