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Keycap Studio is operated by ZWZJY LTD. These terms should be read with the product listing and our shipping policy, refund policy and privacy policy.

Products and compatibility

Listings describe individual designs and the contents included. Some products are single keycaps and others are sets. Check the listed key width, row, contents and Compatibility section before ordering. Matching width alone does not confirm fit for a particular keyboard. Product illustrations and AI-assisted images should be read alongside the listing information.

Mystery Keycap

One Mystery box contains one random store product. A specific design, size or row cannot be requested, and keyboard fit is not guaranteed. The pictured design and packaging are illustrative and are not guaranteed contents. Mystery Keycap is excluded from Buy 3, Get 1 Free: it does not count toward qualifying quantities and cannot be a free item.

Prices and checkout

Product prices and shipping charges are in USD. Review the items, quantities and total shown at checkout before placing an order.

Shipping

We currently ship to the United States and Canada. In-stock orders dispatch within 72 hours after payment is received. US Standard shipping is $6.90 below a merchandise subtotal of $49 after discounts, and free at $49 or more after discounts. Estimated transit time is 5–10 business days after dispatch; these are estimates, not guaranteed delivery dates. See the shipping policy and checkout for the options and charges available to your destination.

Returns and refunds

For ordinary products, you may request a return within 14 days after receiving your order. Change-of-mind returns must be unused and in their original packaging. Buyers pay return shipping for non-quality returns. Contact us before sending anything back so we can confirm the return instructions and address; the business address is not a confirmed return address.

For Mystery Keycap, change-of-mind returns for non-quality reasons are not accepted except where required by applicable law. If your item arrives damaged or defective, contact us within 14 days so we can help resolve it. Your statutory cancellation rights and remedies for faulty or misdescribed goods are unaffected.

Approved refunds are issued to the original payment method and reflect the amount actually paid for the returned items after discounts. Read the refund policy for the return process. This does not limit your applicable consumer rights.

Offers

Buy 3, Get 1 Free is the existing repeating offer on eligible products: each group of four qualifying items includes one free item, with the lowest-priced eligible items discounted. A multi-key set counts as one item. Mystery Keycap is excluded. See offer details for eligibility and the full rules.

Privacy and contact

Read our privacy policy for information about personal data. For questions about a product, an order or a return, use our contact form or contact information.